I don’t hate Apple … I want to love Apple. I’ve queued for Leopard, queued for my iPhone (most of the day for that one), I’ve done store openings, tourist visits to the Regent Street store, done One-to-One and ProCare and immersed myself in the Mac community.
I’ve spent more on Apple hardware and software since I switched in April 2006 than would be healthy for me to calculate.
I’m the first to compliment Apple on the exemplary examples of outstanding customer service I have either personal knowledge of or have been made aware of. For the record I’ve heard plenty of those positive stories: an iPhone exchanged 3 times during warranty, another iPhone exchanged 3 months out of warranty, without AppleCare, which wasn’t even purchased at Apple when new. I’ve seen iPods exchanged, laptop batteries replaced, both again out of warranty and bereft of AppleCare. I’m sure there are many more examples of the excellent level of service that distinguishes Apple from most other retail businesses.
However, when they fall short they need taking to task for their failings.
From my personal experience with previous similar repairs, the anecdotal evidence of others and the advice of Apple certified technicians this is a repair which shouldn’t have taken more than 3 days maximum.
