Thanks

Big thanks must go to many people who have offered their support and assistance in various ways:

Mike Thomas who has suffered alongside me while my iMac’s performance went downhill and during the interminable repair process.

John Herdman from Stargate Computers who had only started following me on Twitter a couple of days before I asked if he had had any experience with screen problems. John you were fantastic, Tweeting with me and then giving me your mobile number to have a chat about it. Above and beyond the call of duty!!

Jane from Galaticstrings who suffered exactly the same symptoms with her MacBook Pro. Fascinating to compare screenshots, neither of us could believe they were so similar. Though the difference between us was her repairer took one look at the screenshots and knew what the problem was straight away. Kudos to him!

Another Twitter buddy, GazMaz, put me in contact with Mike Potter from the For Mac Eyes Only podcast who also suffered the same symptoms with his MacBook Pro. The difference? He had his repaired in two days at his local Apple Store. Thanks for all the mails detailing your experiences.

The International Mac Podcast Team panellists and chat room folks who were as shocked as I was at how long the whole thing was taking.

David Allen (no not that one!!) from the Mac20Q podcast who has turned the saga into a Mac20Q Roundtable Podcast Mini Series!!

The RAC were simply amazing. In the more years than I care to remember I’ve been with them I’ve only had to call them out once before and they were fantastic then as well. Nice to know that 15 years later the service is just as good and my first experience wasn’t a fluke.

Asda, I very much appreciated the use of your car park during my breakdown sojourn.

If I’ve forgotten anyone please accept my profuse apologies and do let me know … in my defence it’s been a somewhat stressful time ;-)

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I'm an AppleCare customer whose latest experience with AppleCare has left me shocked and saddened.